We offer a variety of options to get your items to you as soon as possible.
Processing Times
Orders are processed in the order in which they are received. Most orders are completed within a week of order; however, it may take longer depending on the size of the order and our current order volume. Please contact us if you have an urgent request and we can let you know if we’re able to accommodate it.
Local Pickup
You are welcome to pick your order up at our secured outdoor box 24/7 in SE Calgary (except temperature sensitive products such as beeswax sheets during the winter). Here are the simple steps to arrange a local pickup:
- Place your order online.
- Choose ‘Local Pickup’ at checkout.
- When your order is ready, we will email you with your pickup options (including addresses ). If we have a specific market scheduled where you’d like to pick up, please let us know in the order comments.
If you have chosen a specific market, we will have your order ready for pickup at any time during market hours.
PLEASE NOTE: Orders not picked up within 2 weeks without prior arrangement will be cancelled and a 20% restocking fee charged.
Shipping to Canada
Our default shipping provider across Canada is Canada Post. In the case of a strike, we have alternative carriers lined up.
Local shipments may be shipped via Trexity (Calgary) or Deeleeo (Calgary, Red Deer, and Edmonton).
All packages are sent with a tracking number except lip balm subscriptions. We will send tracking information when your package ships. If you need your package sooner, contact us for expedited shipping options.
If you would like to save shipping on small, light orders such as a small amount of wicks or dye chips, let us know. We may be able to send these without tracking for a lower rate.
Once the package has reached the shipper, we have no control over how long it takes to arrive. You are welcome to use the tracking number to monitor your shipment as it makes its way to you.
If you have questions on shipping, please contact us.
Shipping to USA
Our default shipping provider to the USA is USPS.
All packages are sent with a tracking number. We will send tracking information when your package ships. If you need your package sooner, contact us for expedited shipping options.
With the de minimus ending at the end of August 2025, we will be shipping duties unpaid, which means your item may incur additional costs due on arrival. We expect all of our items to fall under CUSMA and do not anticipate duties to be applied.
Once the package has reached the shipper, we have no control over how long it takes to arrive. You are welcome to use the tracking number to monitor your shipment as it makes its way to you.
If you have questions on shipping, please contact us.
Shipping Worldwide
We do not have a default shipping provider for international shipments although most of our international packages tend to ship through USPS or Canada Post. For each international order, we explore the available shipping options to find a balance between cost effective and timely delivery. If you have a favourite carrier, please let us know.
All packages are sent with a tracking number. We will send tracking information when your package ships. If you need your package sooner, contact us for expedited shipping options.
Unfortunately, we do not offer a free shipping option for international orders at this time 🙁
Once the package has reached the shipper, we have no control over how long it takes to arrive. You are welcome to use the tracking number to monitor your shipment as it makes its way to you.
If you have questions on shipping, please contact us.